Frequently Asked Questions
HOW DO I MAKE A PURCHASE
Shopping at ARABIAN PORTER is easy:
- Use the Abaya, Jalabiya & Kuftan links. You can also shop directly by designer or Brand name.
- Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page.
- Review the items in your shopping cart by clicking the 'CART' link at the top of the page.
- Click on 'PROCEED TO CHEAKOUT' to complete your order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can shop at ARABIAN PORTER without creating an account.However, register with us and you'll be able to enjoy the following benefits
- Track your orders and review past purchases.
- Request a return or exchange directly from your account.
- Add sold out items and products you love to your Wish List.
- Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook.
- Save your address and card details so you can shop even quicker next time.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
WHAT PAYMENT METHODS DOES ARABIAN PORTER ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Visa, MasterCard and PayPal. All payments are processed through a secure checkout system provided by CyperSource Payment Gateway. .To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly. If you would prefer to place an order by telephone, you can call Customer Care on (+974) 40207888 24 hours a day, seven days a week.
HOW CAN I CHOOSE THE CURRENCY I PAY IN?
You are currently viewing the INTERNATIONAL version of our website. If you are shipping to Qatar, your order will be charged in Qatari Riyals .To change the currency, select the country link at the top left hand side of the screen, followed by your location from the drop down list.
WHICH COUNTRIES DOES ARABIAN PORTER SHIP TO?
ARABIAN PORTER ships to GCC countries & worldwide.
HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?
For information on delivery and shipping charges to your destination, view our Shipping options. The charge is estimated by destination.
DOES ARABIAN PORTER HAVE SEASONAL SALES?
ARABIAN PORTER offers seasonal sales. Register for email updates to be notified when our sale starts, and when we offer further reductions.
IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?
All your purchases are insured against theft and accidental damage whilst in transit from ARABIAN PORTER to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please click on the link at the top of our website and select your country from the list of shipping destinations. The total on the order summary page will then show you a breakdown of the costs.Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.Whereas when a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties, as well as UK VAT. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.View our shipping information in more detail.
DOES ARABIAN PORTER SHIP TO MULTIPLE ADDRESSES?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please call Customer Care on (+974) 40207888 for assistance.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
HOW DO I RETURN OR EXCHANGE AN ITEM?
Making a return or exchange is easy. You have 14 days to decide whether to keep your items and we will collect from your home, work or alternative address for free. Simply If you are not 100% satisfied with your purchase from ARABIAN PORTER follow the steps below:
- Contact our customer service team via email firstname.lastname@example.org or call us at (+974) 40207888.
WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
Your refund will either be issued to the original credit card used to place the order, or as ARABIAN PORTER store credit. Shipping costs are free collection service, unless your items are faulty. All sales taxes are included in your refund if your order has been sent to a destination within Qatar. Outside Qatar ,customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly. Please note that it can take up to 15 business days for the refund to appear in your account.
DO YOU OFFER SAME DAY DELIVERY IN QATAR?
If you live in Qatar, you can enjoy flexible delivery options with our ARABIAN PORTER Premier service. Before 10:00 AM you will receive same day delivery. The delivery is 7 day a week, and it’s subject to request from customer service.